Remote Phone Support Services

At Technology Squared, we know that costs are a vital part of doing business. With this in mind we have created a simplified manner of service where costs are sometimes even cut in ½ of their original prices.  What we offer is comprehensive and detailed remote access to facilitate your phone systems needs and demands.
 

Our technicians can connect via:

• RAD (Remote Access Device - Nortel)
   
• VPN (Virtual Private Network)
   
• MSTSC (Microsoft Terminal Service Connection)

Through a remote connection, our technicians can help with the simplest change to the most compressive update that your PBX requires.

• Add/ Delete Extensions
   
• Move Extensions
   
• Add/ Delete Voice mails
   
• Program buttons, Name changes
   
• Monitor system logs and alarms and take required corrective action
   
• Test station and trunk positions as required to restore system faults
   
• Perform software updates for system fixes as provided by PBX vendors
   
• Perform scheduled maintenance routines
   
• Perform miscellaneous equipment maintenance, i.e. attendant console, conditioning equipment, special circuit interface